A: Booking
Your contract will be with India Travel Holidays. A contract will come into existence between you India Travel Holidays when we have confirmed you on our tour / hotel booking / or any other travel related services of your choice and we have received your booking request and deposits. All correspondence/s regarding the Tours / Travel Service bookings should be addressed to India Travel Holidays.
Payments: For the services contracted, at least 25% advance payment must be made to hold the booking on a confirmed basis and the balance amount can be paid before commencement of the tour on the date ascertained by India Travel Holidays. We hold the right to decide on the amount to be paid in advance, based on the nature of the services and the time left for the commencement of the services. Apart from the aforesaid conditions, in some cases including special train journeys like Palace on Wheels and hotel or resort bookings during the peak tourist season, full payment must be made in advance.
Payment Options: Payment can be made by Bank Transfer, Cash payment to our office or by Demand Draft / Cheque. All payments are required to be free and clear of any withholding tax and deduction. Bank charges, if any, for remittance (by remitting bank or by intermediary bank) must be strictly borne by the payer.
Rights to amend the itinerary if required: Tour once commenced will strictly adhere to the finalized itinerary. In case of unforeseen events and circumstances well beyond our control, we reserve the right to change all or parts of the itinerary for the safety and wellbeing of our esteemed clients.
Policy Regarding Cancellation / No Show / Early Departure: In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s whatsoever, we must be intimated in writing. Cancellation charges will be effective from the date of receipt of your letter. The cancellation charges are appended herewith:
60 days & prior to arrival - 10% of the tour/service cost
59 days to 30 days prior to arrival - 20% of the tour/service cost
29 days to 15 days prior to arrival - 25% of the tour/service cost
14 days to 08 days prior to arrival - 50% of the tour/service cost
07 days & less, prior to arrival or no show - NO REFUND
Please note - Irrespective of the aforesaid cancellations slabs, in case of cancellation of tour services by you after making the booking - a minimum 10% service charge would also be applicable.
In case of special train journey (like Palace on Wheels, Deccan Odyssey, and Royal Orient) and for bookings in the peak season no refunds will be made.
In case you cancel the trip after commencement of the tour, refund would be restricted to a limited amount depending on the amount we would be able to recover from the hoteliers we patronize. For the unused hotel accommodation, chartered transportations and missed meals, etc., we do not bear any responsibility and liability for refund.
Refund: With regards to the refund of unused / unutilized services (which are paid for and cancelled in advance) the above cancellation policy applies and the refund would be processed. Please note that the refund process may take approximately 2 - 4 weeks to complete, due to banking procedures involved. If the refund is made to the Bank account, the bank charges would be deducted from the refund amount.